Become an authorised distributor

Authorised Distributor Programme
Sell Polish glass from a glassworks running without a break since 1923

We are building a network of authorised partners across Poland, in retail and in smaller hospitality. We are looking for companies that can make our glass more than a line on a price list.

Submit an application See the criteria
A glass from the Sommelier collection, KROSNO glass
01 · Two routes

Choose the programme that matches what you sell

We run two separate authorisation programmes. They differ in range, requirements and the way we work together. You can apply to both at once. They are not competing routes.

Wholesale distribution

KROSNO casual

A line for the wholesale channel only. Lead-free glass for everyday use, in packaging made for shelf and mail-order sales.

  • For wholesalers, regional distributors and retail chains
  • Full-pallet orders through the B2B panel
  • Three partner tiers with improving terms
  • Full freedom to set resale prices
Authorised Reseller

KARP: premium and HoReCa lines

A separate route for partners serving hotels, fine dining and premium retail. It covers KROSNO core, KROSNO 1923, Atelier and the Pro / X-no hospitality line.

  • For premium resellers and hospitality suppliers
  • Higher requirements for display and team expertise
  • Product and sensory training
  • Support with installations on site
02 · Criteria

Quality authorisation, the same for everyone

01Registered businessAt least 24 months of trading in tableware, household goods, catering or a related sector.
02CreditworthinessA positive check with the BIG/KRD credit registers, no arrears with suppliers, and readiness to secure a trade credit limit.
03WarehouseOwn or contracted space with conditions suitable for glass and the ability to handle pallet units.
04Sales teamA named person responsible for working with KROSNO, plus representatives serving the end customer.
05DisplayA showroom, a stand or a permanent display at customers' premises, run in line with the brand presentation rules.
06After-sales serviceA procedure for handling complaints and returns, and the ability to serve the end customer after the sale.
07Online sales standardYour own online store meeting the standards for product presentation and customer service. The same quality standards apply to sales on marketplaces.
08Authorised networkResale only to end customers and to other authorised partners in the KROSNO network.
03 · Partner tiers

Terms improve as turnover grows

We award a tier on the basis of annual net turnover and review it every quarter. Moving up does not require renegotiating the contract. It happens automatically once the threshold is passed.

Silver
1–3 million PLN a year
  • A base discount across the whole KROSNO casual line
  • A quarterly bonus for meeting the target
  • An annual retroactive bonus
  • Access to the B2B panel and sales materials
Gold
3–5 million PLN a year
  • A higher base discount and a higher quarterly bonus
  • The option of consignment stock
  • Content support for selling on marketplaces
  • Priority in planning deliveries of new products
Platinum
over 5 million PLN a year
  • The highest base discount and the highest quarterly bonus
  • Joint development of a partner showroom
  • Logistics support scaled to volume, including joint stock planning
  • Participation in special programmes and priority in dedicated projects
04 · Commercial terms

What we agree at the start holds for a year

Payment terms up to 30 daysSet individually after a financial check and the granting of a trade credit limit. The binding terms are those in the contract.
Early payment discountAvailable at every partner tier, regardless of the base discount. The amount is given in the offer.
A 12-month price guaranteeThe price list in force on the day the contract is signed is protected for a year, on the terms set out in the contract.
Full-pallet ordersThe minimum order unit, assembled by you in the B2B panel.
Full freedom on pricesWe do not impose resale prices or minimum prices. Recommended prices are a suggestion only.
A contact at KROSNOA dedicated KAM handling the partnership, planning and settlements.
05 · Support

What you can expect from us once the contract is signed

Materials and content

Product photography, descriptions, product sheets and ready-made content for use on marketplaces and in your own store.

Logistics and stock

Consignment stock for partners in the higher tiers, plus joint planning of stock and range rotation.

Display

Joint development of a partner showroom, POS materials and support in building a display at the end customer's premises.

Training

Product and sensory training, visits to the glassworks in Krosno, and access to our team's technical knowledge.

Authorisation mark

The right to use the KROSNO Authorised Distributor mark and a place on the partner list on our website.

Campaigns

Participation in nationwide campaigns run by KROSNO, with materials and volume support.

Glasses from the Sommelier collection, KROSNO glass
06 · Process

From application to first delivery

The whole route usually takes three to four weeks from a complete application.

Application

You fill in the form and attach basic company details. No paper documents are needed at this stage.

day 0

Formal and financial checks

We check the status of the business, its payment history and whether the application meets the criteria. We come back to you with the outcome either way.

usually within 5 working days

A conversation with the KAM and a visit

We get to know your sales model, your warehouse and your display. We agree the range and a realistic volume plan for the first year.

usually within 14 days

Decision and offer

The decision is taken by the Sales Director on the KAM's recommendation. You receive the full commercial terms and a draft contract.

usually within 7 days

Contract and launch

Signing the contract, assigning the tier, access to the B2B panel, handover of materials and introductory training. You place the first order yourself.

day 1 of the partnership
07 · Application

Let us start with the basics

The form takes a few minutes. We respond to every complete application.

Information on the processing of personal data

Controller. Krosno Glass S.A., ul. Tysiąclecia 13, 38-400 Krosno, Poland. For matters concerning personal data, contact: info@krosno.com.

Purpose and legal basis. We process data in order to consider the application and to take steps prior to entering into a contract: Article 6(1)(b) GDPR; in order to verify creditworthiness and to defend against claims: Article 6(1)(f) GDPR, where our legitimate interest is the security of commercial dealings; and, to the extent covered by consent: Article 6(1)(a) GDPR.

Recipients. IT and hosting providers, credit reference agencies, and providers of legal and accounting services, only to the extent necessary for the purposes stated.

Retention period. We process data for as long as is necessary to consider the application, and then for the limitation period of any claims. If a partnership is established, for its duration and for the limitation period of claims arising from it.

Rights. You have the right to access your data, to rectify, erase, restrict processing of and port it, and to object to processing based on legitimate interest. Consent may be withdrawn at any time, without affecting the lawfulness of processing before withdrawal. You also have the right to lodge a complaint with the President of the Personal Data Protection Office.

Voluntary nature. Providing data is voluntary but necessary for the application to be considered. The authorisation decision is not taken solely by automated means. Full text: privacy policy.

08 · Questions

The questions we are asked most

Can I sell KROSNO on marketplaces?

Yes. We do not restrict online sales. The same standards of product presentation and customer service apply there as in any other channel. Partners carry the KROSNO casual line while we carry our own brand lines; these are separate item codes in separate packaging, so the same product never competes with itself.

Do you impose resale prices?

No. The partner sets prices entirely independently. We publish recommended prices, but they are a non-binding suggestion only, and following them has no bearing on the terms of the partnership.

Will I get exclusivity in my region?

We do not grant territorial exclusivity. Selection rests on quality criteria, not on limiting the number of partners in a region. Any company meeting the criteria can be authorised.

Are the premium lines available at wholesale?

No. KROSNO core, KROSNO 1923, Atelier and the Pro / X-no hospitality line sit outside the wholesale channel. Access to them runs through the KARP programme, which you can apply to at the same time.

What is the minimum order?

A full pallet, assembled by you in the B2B panel from any item codes available at your tier.

What happens if I do not reach the turnover threshold?

We review the tier quarterly and settle it annually. Missing the threshold means the tier is adjusted for the next period, not that the partnership ends.

How long do the agreed price terms last?

The price list in force on the day the contract is signed is guaranteed for twelve months, on the terms set out in the contract.

My application was rejected. What now?

You receive reasons, naming the criterion that was not met. Within 14 days you may ask for the decision to be reconsidered, and you may submit a new application after twelve months.