Glass Container

Orders placed before 2 pm are dispatched the same working day. Orders placed later go out the next working day. Delivery within Poland usually takes 1–2 working days, unless a different lead time is shown on the product page.

As a manufacturer with years of experience in making and shipping glass, parcel safety is a priority for us. Every shipment passes through several stages of protection — from product quality control, through careful picking and packing, to safe transport with trusted courier companies. Products are positioned and secured inside the packaging so they cannot move during delivery, and every shipment is insured. If damage does occur in transit despite these standards, you have 7 days to report it, and we send replacements as quickly as possible — at our cost.

To keep your glass clear, bright and looking its best for years, start with the care guidelines available at this link. Before first use, wash the piece in lukewarm water with a mild detergent and dry it with a soft cloth. In daily use, avoid sudden changes in temperature — do not heat the glass above 60°C, do not cool it rapidly, and do not expose it to temperature differences greater than 35°C. Do not use the product in microwaves, ovens or freezers. If a piece is dishwasher safe, choose a glassware programme, use mild detergents and rinse aid, and load items so they do not touch. Once the cycle ends, take the glass out and let it dry naturally. Larger pieces such as decanters, vases and cake stands are best washed by hand.

Not all products are dishwasher safe. You will always find this information on the product page or on the packaging — the relevant marking shows whether a piece is suitable for automatic dishwashers. In most cases, undecorated glassware can go in the dishwasher.

You can return an order within 14 days of receiving it, without giving a reason. To withdraw from the contract, email us at info@krosno.com or write to the seller's address — no special form is required. Once you have notified us, return the product within 14 days, packed well enough to survive the journey. The cost of return postage is yours unless the applicable regulations state otherwise.

Handmade glass means exceptional pieces created by experienced master glassmakers who have carried the craft forward for generations. Every product takes shape with a large share of human work — from forming to the finishing touches that give it its final character. That is why handmade glass stands out for its individuality, attention to detail and one-of-a-kind look. This method gives every piece its own character and particular value, while keeping remarkable consistency. Machine production, in turn, relies on advanced glass-forming technology that delivers high precision, repeatability and output using top-class machinery. Krosno Glass uses Blow-Blow technology, which produces elegant pieces of consistent quality. All Krosno Glass products are also made from the finest premium-grade lead-free crystal glass, which stays perfectly clear and resists clouding.