Delivery
Orders placed before 2 pm are dispatched the same working day. Orders placed later are usually processed the next working day.
Delivery within Poland normally takes 1–2 working days from dispatch. In some cases it can extend to 5 working days. If a particular product has a different lead time, it is shown on the product page.
Safe packing for glass
As a glassmaker with years of experience, we take the safety of every shipment seriously. Each product passes quality control, then our warehouse team protects it for transit. Items are packed so they cannot shift on the way, and larger orders travel on pallets.
We work with courier firms we trust, and every shipment is insured. You can order glass without worrying about the journey.
Returns
If a product does not meet your expectations, you can withdraw from the contract within 14 days of receiving your order, without giving a reason. Send us an email at e-sklep@krosno.com or write to the seller's address.
Once you have notified us, return the product within 14 days, packed well enough to survive the journey. The cost of return postage is yours unless the applicable regulations state otherwise.
We refund no later than 14 days after we receive the returned product, or after you confirm that you have sent it.
Damage in transit
We do everything we can to make sure orders arrive in perfect condition. If a product is damaged on the way, you have 7 days to report it. You do not need to check every item in front of the courier. Once we hear from you we will act promptly and send replacements at our cost.
